Ireland

Our delivery charges to Ireland (by weight) are as follows:

up to 100g – €4.80 | 101-440g – €6.20

440g to 30kgs – €8.50 flat-rate

Order Processing Times

Orders are usually processed within 24 hours of receipt although we are unable to guarantee this on exceptionally busy days. Orders placed during a weekend are processed on Monday, and orders placed during an Ireland Public Holiday are processed on the next business day. When placing orders during Christmas, Easter, and all Public Bank Holidays, please take into account that our premises will be closed over these periods.

Delivery Times

After processing your order it will be dispatched via An Post and Fastway. The time it takes to arrive depends upon the delivery method we use, or if you live overseas it is determined by the distance you live from Ireland and the efficiency of your country’s internal mail network.

Typically, deliveries take:

Ireland — next working day after dispatch

*Please note Aerosol cans cannot be shipped overseas.

Deliveries are usually made Monday to Friday between 8.30 am and 5 pm by An Post and Fastway. You may need to sign for your delivery upon receipt.

If you think you will not be available to take delivery of your order please provide an alternative delivery address where there will be somebody available during the day.

Fast, Easy Returns

We want you to be delighted with your purchase from Clegg Shoe Repair. If for any reason you are not 100% satisfied we are happy to offer a 7 days return for exchange not refund unless the item is faulty. Items have to be the full quantity delivered on the invoice.

If you are returning an item because of an error on our part we will be happy to refund all delivery charges incurred. Otherwise, all goods are returned at your own expense. Should you wish to exchange or return an item, please contact us and we will issue you with a Returns Authorisation Number (RAN). Goods returned without a RAN will be subjected to a 15% administration and restocking fee.

This returns policy is in addition to your rights under the Distance Selling Regulations (see below).

Distance Selling Regulations

Under the Distance Selling Regulations, you have the right to cancel your order within 14 days, and this 14-day period begins the day after receipt of the goods. Should you wish to cancel your order under these regulations it must be in writing, by fax or by e-mail. Telephone cancellations cannot be accepted. All item(s) returned under these regulations must be received by Victor de Banke within 7 days and be unopened, unused, in the original manufacturers packaging and in a re-sellable condition. Under these regulations, all goods are returned at your expense.

Damaged Items

If an item arrives damaged, retain all of the packaging materials including the carton that your order was packed in. If your carton was severely damaged in transit you must inform the courier or postal service immediately. Then you should contact us and we will endeavor to sort out a replacement order.

Missing or Incorrect Items

If an item in your order is missing or incorrect, please contact us immediately and we will endeavor to correct your order as soon as possible.

Refunds

We will notify you via e-mail of your refund once we have received and processed the returned or damaged item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of us receiving your return.